Sales & General Manager – Security Manpower (Guarding Division)

Location: Western Cape

Department: Operations & Commercial

Reporting To: Senior Executive / Regional Director

1. Position Overview

The Sales & General Manager is a senior leadership role responsible for driving commercial growth (primary role for the short term), operational excellence, and service delivery within the Guarding Division. This individual will oversee large-scale manpower operations, manage key client relationships, lead project implementation, and ensure compliance with industry standards and regulatory requirements. The role requires a highly experienced professional with deep industry knowledge, strong leadership capability, and a proven track record in both sales and operations.

2. Purpose of the Role

a. Strengthen and grow the company’s guarding portfolio through strategic sales initiatives.

b. Ensure operational efficiency, compliance, and service excellence across all guarding sites.

a. Lead large teams and manage complex manpower structures.

b. Maintain strong client relationships and deliver high-quality reporting and communication.

c. Drive profitability through effective cost management, budgeting, and revenue oversight.

3. Key Experience Requirements

The ideal candidate must have extensive experience in the security manpower industry, including their Industry Expertise

a. Minimum 10 years in security industry sales

b. Minimum 10 years in guarding operations management

c. Minimum 10 years in senior management roles

d. Minimum 5 years technical and maintenance knowledge (security systems, equipment, infrastructure)

This ensures the candidate can operate confidently across all functional areas of the guarding environment.

4. Qualifications & Compliance Requirements

a. PSIRA Grade B (minimum)

b. Valid driver’s license

c. Must be willing to travel and work outside normal business hours when required

d. Must already be based in the Western Cape

These requirements ensure legal compliance and operational flexibility.

5. Core Competencies & Skills

a. Sales & Commercial Management

i. New Lead Acquisition

ii. Presentations and client pitches

iii. Costing and pricing models

iv. Invoicing and revenue management

v. Daily and monthly sales dashboard management

vi. Budgeting and sales target achievement

b. Technical & Administrative Skills

i. Advanced proficiency in Microsoft Excel, Word, PowerPoint, Outlook

ii. Strong administrative capability

iii. Ability to produce comprehensive monthly reports for clients and management

iv. High attention to detail and strong documentation skills

c. Project Management

Proven experience in:

i. New contract start-ups

ii. Adhoc service deployments

iii. Technical maintenance initiatives

iv. ISO standards and audit preparation

v. KPI development and monitoring

vi. Ability to produce full project plans including budgets, timelines, and resource allocation

d. Operational & Logistics Management

i. Fleet management

ii. Security equipment and uniform logistics

iii. Rostering and scheduling

iv. Payroll coordination

v. Quality assurance and risk assessments

e. People & HR Management

i. Experience managing 500+ staff

ii. Conducting hearings, grievances, and disciplinary processes

iii. Handling CCMA matters

iv. Recruitment and workforce planning

v. Building strong supervisory and management teams

6. Key Personal Attributes

The ideal candidate must demonstrate:

a. Strong leadership presence

b. High levels of drive, initiative, and accountability

c. Ability to work independently and collaboratively

d. Excellent communication and interpersonal skills

e. Service‑oriented mindset with a commitment to client satisfaction

f. Ability to perform under pressure and meet deadlines

g. Professionalism, integrity, and sound judgment

7. Success Indicators for This Role

A successful candidate will:

a. Grow the guarding portfolio through strategic sales initiatives

b. Maintain high client satisfaction and retention

c. Ensure operational compliance and service excellence

d. Deliver accurate, timely, and insightful reporting

e. Manage costs effectively and achieve budget targets

f. Build strong, motivated teams with low turnover

Successfully implement new projects and initiatives

Job Type: Full-time

Work Location: In person