Retail Security Guard

Reporting to the relevant manager, the Retail Security Guard will control access to buildings and sites by verifying identification and provide excellent customer service at a growing business in Durban, KwaZulu-Natal.

You will enjoy modern facilities and the equipment needed to do the job well. There is a strong sense of accountability and pride across the team. If this sounds like the right fit, we would love to hear from you.

The role is based on-site and suits someone living within commuting distance.

Responsibilities
• Supervise and coordinate a team of security officers, managing shift rosters and ensuring all posts are adequately staffed.
• Monitor CCTV camera feeds in real time from a control room, identifying and responding to any unusual or suspicious activity.
• Respond promptly to alarm activations, investigate the cause, and take appropriate action including escalation to armed response or law enforcement.
• Conduct regular patrols of the assigned premises on foot or by vehicle, checking for security breaches, hazards, and suspicious activity.
• Write detailed and accurate incident reports describing security events, observations, and actions taken for management review.
• Assist with emergency procedures including fire evacuations, medical emergencies, and crisis situations according to established protocols.

Requirements
• Physical fitness and the ability to stand for extended periods, conduct foot patrols, and respond quickly to incidents.
• For armed response roles, a valid firearm competency certificate and experience in handling firearms safely.
• The ability to remain calm and make sound decisions under pressure in emergency or high-stress situations.
• A valid driver's licence is required for armed response and patrol positions.
• Good written and verbal communication skills to write reports and interact professionally with clients and the public.
• A clear criminal record is mandatory and subject to regular review as per PSIRA requirements.
• A minimum of one to two years of experience in the security industry with a proven track record of reliability.

Qualifications
PSIRA Grade C Registration