Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the National Living Wage rate for restaurant workers aged 21 and over in the UK from April 2026?
As per the UK Government, the National Living Wage for restaurant roles such as waiters and kitchen staff aged 21 and over is £12.80 per hour as of 1 April 2026. Employers must pay this rate for all hours worked including overtime at the same rate. This applies to all restaurant jobs regardless of contract type.
Which visa allows non-UK citizens to take up sponsored restaurant jobs in the UK in 2026?
As per the UK Government, non-UK citizens require a Skilled Worker visa sponsored by a licensed restaurant employer for roles meeting the minimum salary threshold of £38,700 or the going rate for the occupation code. The visa costs £719 for up to 3 years and must be applied for before starting work. Seasonal Worker visas are not available for permanent restaurant positions.
Do I need a food hygiene certificate to work in a UK restaurant kitchen in 2026?
As per the UK Government, restaurant kitchen staff must hold a Level 2 Food Hygiene Certificate or equivalent before handling food, with training completed within the first month of employment. No formal education qualification is required but the certificate must be verifiable by the employer. Employers are responsible for ensuring compliance under food safety regulations.
What are the maximum weekly working hours and annual leave entitlements for full-time restaurant staff in the UK?
As per the UK Government, restaurant workers cannot exceed an average of 48 hours per week over a 17-week reference period unless they opt out in writing. Full-time staff receive at least 5.6 weeks of paid annual leave including bank holidays. Employers must provide payslips showing exact hours and holiday accrual.
