Cities
Guest Support Officer
Company
Unitrust Protection Services (UK) Limite
Location
London
Posted
2 days ago
Via
via GuardPass
Apply On
Job Description
Job Title: Guest Support Security Officer
Rate: £14.87per hour
Contracted Hours: 48 hrs p/w 4 on, 4 off, days nights and weekends
What’s in it for you?
In return as our Guest Support Security Officer, we offer the below salary and benefits:
• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider.
Core Duties:
• Conduct rotational foot patrols around the full site, perimeter, car parks, landscaped gardens, lakeside paths, meeting areas, shops and cafes.
• Screen vehicle and pedestrian entry and exit points, providing directions where required and welcoming people to the park.
• Provide a safe a secure environment for events, sports, and entertainment taking place on the events plaza.
• Conduct regular security and health & safety equipment operability checks such as intruder alarms, defibs, first aid kits, fire alarms, intercoms, security doors.
• To respond to incidents as per SOPs and follow the directions of the Duty Shift Manager, Security Manager and Deputy Security Manager as required.
• To conduct periodic vehicle, personnel, and site searches when required.
• Project a welcoming, positive attitude in order to deliver a 5-star security and customer service experience, politely interacting with guests on the park to give directions, answer queries and refer them to others if unable to answer.
• Ability to think on feet to solve problems during difficult interactions with public to defuse and escalate conflicts using soft skills, diplomacy and street smarts to bring security incidents to amicable resolution and escort people off the park.
• Willingness to occasionally assist and support other operations departments in keeping the park highly presentable and smart, such as picking up litter and reporting maintenance if discovered on patrol.
• To maintain a smart and presentable appearance at all times, a high visible presence to deter hostile intent, and high levels of observation skills to spot when things don’t look right.
Skills:
• Sound technical and IT knowledge to operate patrols scanners, personal radios, body worn cameras, entry/ exit gates.
• Must be physically fit and active. Required to walk around the park and stand at static posts several hours a day. Apart from breaks, the workday is predominately spent on foot. In the event of incident, may be required to run for a few minutes and conduct basic physical activities.
• Must be comfortable with crowded areas, interacting with members of the public and working in a professional business setting.
• Must have ability to work both as part of the wider team and with a degree of independence and autonomy in conducting own day to day tasks and responsibilities.
• CCTV license is a plus to be able occasion cover breaks in CCTV control room.
• SIA D.S. licence required.
• Minimum 1 years security industry experience (or equivalent) required
This is an excellent opportunity to work at one of the best business parks in Europe, offering you an exciting, varied and fun place to work. We offer above average rates of pay, look after our staff well and help you reach your full potential. In return we are looking for exceptional security officers who are flexible, pragmatic problem solvers who can deliver excellent customer service, sound site security and are willing to learn and grow.
Don’t miss out on this fantastic opportunity to join our team as a Guest Support Security Officer! UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019
• Must be physically fit and active since required to spend up to 10 hours a day on your feet and periodically walk a large site. In the event of incident, may be required to run for a few minutes and conduct basic physical activities.
• Must be comfortable with crowded areas, interacting with members of the public and working in a professional business setting.
• Must have ability to work both as part of the wider team and with a degree of independence and autonomy in conducting own day to day tasks and responsibilities.
• CCTV license is a plus to be able occasion cover breaks in CCTV control room.
• SIA licence required.
• Minimum 1 years security industry experience (or equivalent) required
• May be required to undertake medical first aid courses funded by employer.
462 words
462 words
Rate: £14.87per hour
Contracted Hours: 48 hrs p/w 4 on, 4 off, days nights and weekends
What’s in it for you?
In return as our Guest Support Security Officer, we offer the below salary and benefits:
• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider.
Core Duties:
• Conduct rotational foot patrols around the full site, perimeter, car parks, landscaped gardens, lakeside paths, meeting areas, shops and cafes.
• Screen vehicle and pedestrian entry and exit points, providing directions where required and welcoming people to the park.
• Provide a safe a secure environment for events, sports, and entertainment taking place on the events plaza.
• Conduct regular security and health & safety equipment operability checks such as intruder alarms, defibs, first aid kits, fire alarms, intercoms, security doors.
• To respond to incidents as per SOPs and follow the directions of the Duty Shift Manager, Security Manager and Deputy Security Manager as required.
• To conduct periodic vehicle, personnel, and site searches when required.
• Project a welcoming, positive attitude in order to deliver a 5-star security and customer service experience, politely interacting with guests on the park to give directions, answer queries and refer them to others if unable to answer.
• Ability to think on feet to solve problems during difficult interactions with public to defuse and escalate conflicts using soft skills, diplomacy and street smarts to bring security incidents to amicable resolution and escort people off the park.
• Willingness to occasionally assist and support other operations departments in keeping the park highly presentable and smart, such as picking up litter and reporting maintenance if discovered on patrol.
• To maintain a smart and presentable appearance at all times, a high visible presence to deter hostile intent, and high levels of observation skills to spot when things don’t look right.
Skills:
• Sound technical and IT knowledge to operate patrols scanners, personal radios, body worn cameras, entry/ exit gates.
• Must be physically fit and active. Required to walk around the park and stand at static posts several hours a day. Apart from breaks, the workday is predominately spent on foot. In the event of incident, may be required to run for a few minutes and conduct basic physical activities.
• Must be comfortable with crowded areas, interacting with members of the public and working in a professional business setting.
• Must have ability to work both as part of the wider team and with a degree of independence and autonomy in conducting own day to day tasks and responsibilities.
• CCTV license is a plus to be able occasion cover breaks in CCTV control room.
• SIA D.S. licence required.
• Minimum 1 years security industry experience (or equivalent) required
This is an excellent opportunity to work at one of the best business parks in Europe, offering you an exciting, varied and fun place to work. We offer above average rates of pay, look after our staff well and help you reach your full potential. In return we are looking for exceptional security officers who are flexible, pragmatic problem solvers who can deliver excellent customer service, sound site security and are willing to learn and grow.
Don’t miss out on this fantastic opportunity to join our team as a Guest Support Security Officer! UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019
• Must be physically fit and active since required to spend up to 10 hours a day on your feet and periodically walk a large site. In the event of incident, may be required to run for a few minutes and conduct basic physical activities.
• Must be comfortable with crowded areas, interacting with members of the public and working in a professional business setting.
• Must have ability to work both as part of the wider team and with a degree of independence and autonomy in conducting own day to day tasks and responsibilities.
• CCTV license is a plus to be able occasion cover breaks in CCTV control room.
• SIA licence required.
• Minimum 1 years security industry experience (or equivalent) required
• May be required to undertake medical first aid courses funded by employer.
462 words
462 words
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the National Living Wage rate for restaurant workers aged 21 and over in the UK from April 2026?
As per the UK Government, the National Living Wage for restaurant roles such as waiters and kitchen staff aged 21 and over is £12.80 per hour as of 1 April 2026. Employers must pay this rate for all hours worked including overtime at the same rate. This applies to all restaurant jobs regardless of contract type.
Which visa allows non-UK citizens to take up sponsored restaurant jobs in the UK in 2026?
As per the UK Government, non-UK citizens require a Skilled Worker visa sponsored by a licensed restaurant employer for roles meeting the minimum salary threshold of £38,700 or the going rate for the occupation code. The visa costs £719 for up to 3 years and must be applied for before starting work. Seasonal Worker visas are not available for permanent restaurant positions.
Do I need a food hygiene certificate to work in a UK restaurant kitchen in 2026?
As per the UK Government, restaurant kitchen staff must hold a Level 2 Food Hygiene Certificate or equivalent before handling food, with training completed within the first month of employment. No formal education qualification is required but the certificate must be verifiable by the employer. Employers are responsible for ensuring compliance under food safety regulations.
What are the maximum weekly working hours and annual leave entitlements for full-time restaurant staff in the UK?
As per the UK Government, restaurant workers cannot exceed an average of 48 hours per week over a 17-week reference period unless they opt out in writing. Full-time staff receive at least 5.6 weeks of paid annual leave including bank holidays. Employers must provide payslips showing exact hours and holiday accrual.
