Cities
Customer Delivery Driver
Company
Waitrose & Partners
Location
Coulsdon
Salary
£15.98 an hour
Posted
1 day ago
Via
via JLP Jobs
Job Description
Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors.
You'll be based at our purpose built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas.
Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
You'll typically start your day in store and you'll be responsible for:
- Checking your delivery routes for the day.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider CFC team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Full valid B-Category UK manual driving licence with no more than 6-points.
- Great customer service skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).
Desirable skills/experience you may have
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we'll give you all of the training your need to perform at your best, everyday.
Full time vacancies working 37.5 hours across seven days including weekends. Shifts are 8 hours, with AM starts between 05:00am - 08:30am and PM starts between 12:00pm - 15:30pm.The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
About the role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors.
You'll be based at our purpose built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas.
Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
You'll typically start your day in store and you'll be responsible for:
- Checking your delivery routes for the day.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider CFC team when required with general shopkeeping tasks.
Essential skills/experience you'll need
- Full valid B-Category UK manual driving licence with no more than 6-points.
- Great customer service skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).
Desirable skills/experience you may have
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we'll give you all of the training your need to perform at your best, everyday.
Full time vacancies working 37.5 hours across seven days including weekends. Shifts are 8 hours, with AM starts between 05:00am - 08:30am and PM starts between 12:00pm - 15:30pm.The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Frequently Asked Questions
Quick answers about Restaurant Jobs
What is the National Living Wage rate for restaurant workers aged 21 and over in the UK from April 2026?
As per the UK Government, the National Living Wage for restaurant roles such as waiters and kitchen staff aged 21 and over is £12.80 per hour as of 1 April 2026. Employers must pay this rate for all hours worked including overtime at the same rate. This applies to all restaurant jobs regardless of contract type.
Which visa allows non-UK citizens to take up sponsored restaurant jobs in the UK in 2026?
As per the UK Government, non-UK citizens require a Skilled Worker visa sponsored by a licensed restaurant employer for roles meeting the minimum salary threshold of £38,700 or the going rate for the occupation code. The visa costs £719 for up to 3 years and must be applied for before starting work. Seasonal Worker visas are not available for permanent restaurant positions.
Do I need a food hygiene certificate to work in a UK restaurant kitchen in 2026?
As per the UK Government, restaurant kitchen staff must hold a Level 2 Food Hygiene Certificate or equivalent before handling food, with training completed within the first month of employment. No formal education qualification is required but the certificate must be verifiable by the employer. Employers are responsible for ensuring compliance under food safety regulations.
What are the maximum weekly working hours and annual leave entitlements for full-time restaurant staff in the UK?
As per the UK Government, restaurant workers cannot exceed an average of 48 hours per week over a 17-week reference period unless they opt out in writing. Full-time staff receive at least 5.6 weeks of paid annual leave including bank holidays. Employers must provide payslips showing exact hours and holiday accrual.
