Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the National Living Wage rate for cleaning staff jobs in the United Kingdom from April 2026?
As per the GOV.UK, the National Living Wage for cleaning staff aged 21 and over is £12.80 per hour as of 1 April 2026. Workers aged 18 to 20 receive £10.15 per hour and those under 18 receive £7.55 per hour under the same rates. Overtime must be paid at the same minimum rate with no exemptions for cleaning roles.
What visa or work permit do non-UK citizens need for cleaning staff jobs in the United Kingdom in 2026?
As per the GOV.UK, non-UK citizens require a Skilled Worker visa sponsored by a licensed employer with a minimum salary of £38,700 or the going rate for the occupation code 9233, whichever is higher, from 2026. Cleaning roles typically do not qualify under the points-based system without additional tradeable points. Applicants must also hold a valid Certificate of Sponsorship issued no earlier than 3 months before the application date.
What education or experience is required to qualify for cleaning staff jobs in the United Kingdom?
As per the GOV.UK, no formal qualifications or prior experience are mandated for general cleaning staff positions. Employers may request basic literacy and a right to work check but cannot impose educational barriers under equality law. Some contracts in schools or hospitals require a Disclosure and Barring Service check completed within the last 12 months.
What documents are needed to apply for cleaning staff jobs in the United Kingdom?
As per the GOV.UK, applicants must provide proof of right to work such as a passport or biometric residence permit, a National Insurance number, and bank details for payment. A completed application form plus two references from previous employers dated within the last two years are also required. No CV is mandatory unless requested by the employer.
